Buying with Confidence

“We searched far and wide to find quality tapware at a reasonable price without much luck. Thankfully we found Taps on Tap. We were thrilled when we recieved our purchases, to find that they are of a high quality and exactly as they appear on the website. Best of all though was that we saved about $600 (50%) from what it was going to cost us at the major bathroom suppliers. We are definitely recommending Taps on Tap to all our friends.”

Paul and Dina – Mill Park, Victoria.

Buying with Confidence

When you buy with Tapsontap you can go with the flow and be confident in the fact that:

We offer a 5 year warranty on the entire Tapsontap product range. See warranties and conditions.

We offer a secure and private online payment gateway.

We will repair or replace any item subject to faulty workmanship or material. See warranties and conditions.

We include Free Delivery on all products within Australia and New Zealand.

We offer customer support via our website.

You can download our detailed Spec Sheet for more information including product pictures, dimensions and information.

We care about helping households save water and money by being part of the WELS Scheme that rates water efficiency. All relevant tapsontap products feature WELS Scheme labels for water efficiency.

Warranties and Conditions

The following warranties and conditions are applicable to all Tapsontap products:

Warranty for domestic usage — 5 years on finishes, 5 years on ceramic disc, 12 months on manufactured components and 3 months on o-rings and jumper valves.

Warranty for commercial usage — 12 months on finishes, 6 months on ceramic disc, 3 months on manufactured components and 3 months on o-rings and jumper valves.

Tapsontap will, within the above warranty periods from invoice date and subject to proof of any faulty workmanship or material, at its option repair or replace the faulty product to Tapsontap’s satisfaction. This guarantee will not apply, if any product fault is caused by improper use, improper installation, or, either of the following is not observed:

1. Applicable Health Act

2. Any regulation or other standards which governs the water supply and sewerage plumbing requirements for installation in a particular area or location.

This guarantee is limited to the replacement of defective parts only. Labour charges and/or damage incurred in installation, repair or consequential damage, or otherwise suffered or incurred by any such person, are excluded from the guarantee.

Tapsontap recommends that all products be installed by a licensed plumber. Failure to do so will void any warranties.

Mixer products are not suitable for gravity fed hot water systems or bore water fed systems.

The materials and workmanship of any Tapsontap product is of high quality and in order to maintain the original appearance it is important not to use abrasive cleaners or harsh detergents.

Cleaning of the product should only be done with either warm soapy water, or a mild detergent and a soft cloth, on a regular basis. The product should be then wiped dry with a clean, dry cloth.

To remove lime stains, use diluted household vinegar in the same manner as the liquid detergent.

Under no circumstances should you install with acetone silicones.

Tapsontap reserves the right to make alterations in engineering, designs, dimensions and specifications without prior notice.